01
Analyze
Bring the selected review statuses into Sentimo and understand the feedback with four analysis scores.
Okendo integration
Keep Okendo review moderation and replies moving
Choose which Okendo review statuses to import. Sentimo analyzes the feedback, applies your moderation rules and prepares replies that can be sent back to Okendo.
Import pending, approved or rejected reviews
Sync moderation decisions back to Okendo
Send accepted replies with privacy and email settings
See your review workflow mapped to Sentimo with no commitment.
AM
Alex M.Okendo · Product review
★★★★☆
“The bag feels well made and fits everything I need. The delivery took longer than expected.”
Sentiment7.2Constructive8.6Respect9.4Sarcasm0.3
AI reply draft · Brand tone
Thanks, Alex. We’re glad the bag works well for you, and we’re sorry the delivery took longer than expected. We appreciate you sharing both parts of your experience.
Illustrative workflow
Product feedback
Illustrative example · Sample review, scores and workflow.
Import pending, approved or rejected reviews Sync moderation decisions back to Okendo Send accepted replies with privacy and email settings
One connected workflow
From incoming review to a clear next step
See where Sentimo helps and what happens in your connected platform.
02
Moderate
Apply your review rules and send supported moderation decisions back to Okendo.
03
Answer
Generate an on-brand draft and send accepted replies when reply export is enabled.
Example connectionOkendo
Illustration
Okendo
Import status filterConfigurable
Moderation syncAvailable
Reply exportOptional
Reply export, private replies and email delivery follow your Okendo integration settings.
Connected review workflow
Keep control over what enters and leaves the workflow
Select the review statuses you want to work on. Configure reply privacy and email delivery for responses exported to Okendo.
- Import pending, approved or rejected reviews
- Sync moderation decisions back to Okendo
- Send accepted replies with privacy and email settings
Your brand voice
One review, four ways to answer
Illustrative drafts for the same product review. Choose a tone to see how response guidance changes the wording.
Simple setup
How the Okendo integration works
Set up the connection and choose the workflow that fits your team.
Connect Okendo
Enter your Okendo User ID and API key, then select the review statuses to import.
Analyze and apply your rules
Use Sentimo’s scores to guide moderation and generate replies in your configured tone.
Review and sync
Accept replies for export and synchronize moderation decisions with Okendo.
Control stays with your team
Know which actions stay in Sentimo
Reply export, private replies and email delivery follow your Okendo integration settings.
Configurable workflow Review visibility
Okendo integration FAQ
What to know before connecting Okendo to Sentimo.
Choose pending, approved, rejected or all statuses in the integration settings.
Yes. You can edit and accept drafts in Sentimo before export. Reply export must be enabled.
The integration has settings for reply privacy and email delivery. Exported replies use those settings.
Okendo + Sentimo
Book a demo
See how Sentimo would handle your Okendo reviews
Bring your current review setup and workflow. We will walk through the supported connection and settings with you.