01
Use the available context
Start from the review and any verified history or product context available to the response workflow.
AI Replies
Draft replies in your brand voice.
Turn customer reviews into response drafts using your tone and guidance. Review the wording, accept replies individually or in batches, and send them through connectors that support reply export.
Drafts shaped by your tone and guidance
Edit and accept replies individually or in batches
Export accepted replies where supported
See how this capability fits your current review workflow.
From customer feedback to a draft
“The bag feels well made and fits everything I need. The delivery took longer than expected.”
Suggested reply · Empathetic
Thanks, Alex. We’re glad the bag works well for you, and we’re sorry the delivery took longer than expected. We appreciate you sharing your experience.
Illustrative example
Illustrative example · Sample content and results.
Drafts shaped by your tone and guidance Edit and accept replies individually or in batches Export accepted replies where supported
One review workflow
From customer feedback to a useful next step
See how AI Replies fits into the review workflow.
02
Prepare an on-brand draft
Apply your configured tone and response guidance to the generated text.
03
Approve and send where supported
Review or edit replies, then export accepted responses using your connector’s settings.
Feature overviewAI Replies
Illustration
What to expect
Writing guidanceConfigured by your team
AcceptanceIndividual or batch
Reply exportSupported connectors
Google Business supports reply publishing, Judge.me exports private replies and Okendo supports reply export. Klaviyo Reviews and Trustoo do not export replies.
Capability and limits
Keep a person involved where judgment matters
Choose how your team works with drafts and which replies can follow your automation settings. A draft and a sent response are separate steps.
- Review and edit the wording before accepting a draft.
- Accept replies individually or in batches.
- Check reply export settings and provider capabilities before sending.
Your brand voice
One review, four ways to answer
Illustrative drafts for the review above. Choose a tone to see how the wording changes while the feedback stays the same.
Simple setup
Get started with AI Replies
Choose the setup that fits your review process.
Set your response guidance
Configure the tone and instructions that should shape your replies.
Generate and review
Create a draft, check the wording and make any edits your team needs.
Accept the reply
Accept it individually or in a batch. Export depends on your integration and settings.
Continue exploring
Build the rest of your review workflow
Open a related capability or see how supported integrations connect to Sentimo.
AI Replies FAQ
What to know before adding AI Replies to your review workflow.
Yes. Your team can review and edit drafts before accepting them.
When verified author history or product context is available to the generation workflow, it can help inform the reply. Missing history must not be assumed.
No. Reply export depends on the provider, its settings and your approval workflow. Google Business, Judge.me and Okendo support different forms of reply export; Klaviyo Reviews and Trustoo do not export replies.
Yes. You can review replies before accepting them and configure which eligible replies may follow your automation rules.
AI Replies · Sentimo
Book a demo
See AI Replies in your review workflow
Bring your current setup and the work you want to simplify. We will walk through the available settings with you.