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Back to homeGenerate on-brand responses that remember prior feedback, recall what customers already said, and keep answers consistent across recurring issues.
Remember if a customer has reviewed before
Recall previously mentioned issues and details
Keep responses consistent across similar cases
Reply faster with memory-aware drafts that stay consistent over time.
Key outcomes your team gets immediately.
Connect recurring themes over time instead of treating each review in isolation.
Respond with continuity using each customer’s prior review history.
Reduce time-to-response without sacrificing brand consistency.
Sentimo pulls prior reviews, response history, and recurring topics for context.
Brand tone, moderation rules, and response policies are applied before drafting.
AI drafts a response with your tone, policy rules, and historical context.
Agents can keep the draft as-is or quickly adjust wording before approval.
Accept replies individually or in batch to handle high-volume queues faster.
If the review is linked to an integration, approved replies can be sent back automatically to the source platform.
Practical scenarios where this feature delivers immediate value.
Teams handling high response volume
Brands with strict tone requirements
Organizations managing recurring customer issues
Build a complete workflow across moderation, responses, and insights.
Automate moderation with rules that match your brand standards and reduce manual reviews.
Explain every review with four signals so teams know what to act on.
Improve review quality before submission with smart rewrite suggestions.
See a customer’s full feedback history to spot patterns fast.
We will help you configure it in days, not weeks.